Terms and Conditions – In-Home Medcare Ltd

Welcome to medcare-equip.com, owned and operated by In-Home Medcare Ltd. By accessing or using our website, products, or services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our site.

If you do not agree to these terms, you may not use or access our website and services.

1. Eligibility

By using this website, you confirm that you are:

  • At least 18 years old, or accessing under the supervision of a parent/guardian.

  • Legally capable of entering into binding contracts.

2. Account Registration & Security

When you create an account on our website, you agree to:

  • Provide accurate, current, and complete information.

  • Keep your account login details confidential.

  • Take full responsibility for all activities under your account.

We are not liable for any loss or damage arising from unauthorized use of your account.

3. Product Information & Images

  • All product images are for illustration purposes only. Actual product appearance may vary.

  • We strive to keep product details accurate. However, in the event of incorrect information, In-Home Medcare Ltd reserves the right to cancel or modify orders.

  • Customers will always be notified and offered a replacement or refund option.

4. Ordering & Acceptance

  • Orders placed by you represent an offer to purchase, subject to acceptance by us.

  • We reserve the right to accept or reject any order, including cases of product unavailability, pricing errors, or fraud detection.

  • Confirmation will be shared via email or SMS once your order is accepted.

5. Pricing & Payments

  • All prices are listed in your local currency and include applicable taxes unless stated otherwise.

  • Payments can be made via debit/credit card, bank transfer, digital wallets, or cash-on-delivery (where available).

  • Promotions, discounts, and coupons are valid only during the specified period and cannot be applied retroactively.

6. Shipping & Delivery

  • We aim to process and ship orders within 1–2 business days.

  • Delivery times vary by location (estimated timeframes are shown at checkout).

  • Free or discounted shipping may apply on eligible orders.

  • All deliveries require a signature from an adult at the shipping address as proof of receipt.

If your product arrives damaged or is delayed, our support team will assist with replacements, refunds, or reshipments as per our [Shipping Policy].

7. Returns & Replacements

  • Customers may request a return or replacement within 7 days of delivery, provided the product is in unused, resalable condition with original packaging.

  • Items related to personal hygiene, health, or single-use medical products cannot be returned once opened, due to safety regulations.

  • Damaged or defective items are eligible for a 100% refund or replacement.

  • International orders may not be eligible for return but will be reviewed on a case-by-case basis.

8. User Conduct

You agree not to:

  • Post unlawful, abusive, or defamatory content on our site.

  • Interfere with the website’s functionality using bots, scripts, or unauthorized methods.

  • Share or upload content that violates third-party rights (copyright, trademarks, or personal privacy).

Violation of these rules may result in account suspension or legal action.

9. Intellectual Property

All content on medcare-equip.com (logos, text, images, graphics, product data) is the property of In-Home Medcare Ltd. Unauthorized copying, reproduction, or distribution without prior consent is prohibited.

10. Disclaimer of Warranties

Our website and services are provided on an “as is” and “as available” basis. While we strive for accuracy, we do not guarantee uninterrupted, error-free, or completely accurate services.

11. Limitation of Liability

In-Home Medcare Ltd shall not be liable for:

  • Any indirect, incidental, or consequential damages.

  • Any delay or failure caused by factors outside our control (courier delays, natural events, etc.).

Our liability shall not exceed the total amount paid by you for the product in question.

12. Third-Party Links

Our website may contain links to third-party sites. These are provided for convenience, but we do not endorse or control their content, policies, or practices.

13. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of the jurisdiction where In-Home Medcare Ltd operates. Any disputes will be resolved in the courts of that jurisdiction.

14. Updates to Terms

We reserve the right to amend these Terms and Conditions at any time. Updates will be posted on this page, and continued use of our site signifies your acceptance of the revised terms.

In-Home Medcare Ltd
📧 shop@medcare-equip.com