Shipping Policy – In-Home Medcare Equipments

At In-Home Medcare Equipments, we are committed to providing a smooth, reliable, and affordable shipping experience for all our customers. Our shipping policy is designed to put your convenience and satisfaction first.

Processing Time

All orders are processed within 1–2 business days after payment confirmation.
Orders placed before 2:00 PM (local time) are usually processed the same day.
If there are any unexpected delays, our support team will notify you immediately.

Shipping Rates & Delivery Estimates

We strive to keep shipping costs as low and transparent as possible.
Shipping charges for your order will be calculated and displayed at checkout.
Delivery timelines:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
- Same-Day Delivery: Available in select locations

Note: Delivery times may vary based on your location and courier availability.

Free & Discounted Shipping

Free Standard Shipping is available for all orders above a set amount (e.g., $100).
Occasional promotions may provide discounted or free express shipping.

Tracking Your Order

Once your order is shipped, you will receive an email and/or SMS with tracking details.
You can track your package in real-time through our website or courier partner’s tracking page.

Packaging & Handling

All medical equipment is securely packaged to prevent damage during transit.
Fragile items are double-checked and specially handled to ensure they reach you in perfect condition.

International Shipping

We currently offer international delivery to selected countries.
Shipping times and rates for international orders vary by location and will be calculated at checkout.
Please note that customs duties and taxes (if any) are the responsibility of the customer.

Delivery Issues & Customer Protection

If your package is delayed, lost, or damaged, we will work directly with the courier to resolve the issue quickly.
Customers are entitled to a replacement or full refund if the item does not arrive, arrives damaged, or is incorrect.
For any delivery concerns, please contact our support team within 7 days of delivery.

Address Accuracy

Please ensure your shipping address is complete and accurate to avoid delays.
In case of an incorrect or incomplete address, our team will reach out to you before shipping.