Return & Refund Policy – In-Home Medcare Ltd

At In-Home Medcare Ltd, your satisfaction is our top priority. We stand by the quality of our medical equipment and make returns and refunds as simple and fair as possible. This policy ensures that you feel secure, protected, and valued when shopping with us.

Easy Returns

You may return items within 7 days of delivery for a full refund or replacement.
Products must be unused, in resalable condition, and returned with original packaging, manuals, and accessories.
If you received the wrong item, a defective product, or your order was damaged in transit, we will arrange free return shipping and provide a 100% refund or replacement.

Non-Returnable Items

For health, hygiene, and safety reasons, certain products cannot be returned once opened, including:

Personal care and hygiene products
Single-use medical items that come in direct contact with the body
Products clearly marked as “non-returnable” on their product page

Refund Process

Once your return is received and inspected, we will notify you via email or SMS.
Approved refunds will be processed within 5–7 business days.
Refunds will be issued using the original payment method (credit/debit card, bank transfer, or wallet refund).
For COD (Cash on Delivery) orders, refunds will be issued via bank transfer.

Replacements & Exchanges

If you prefer a replacement over a refund, we will ship the new product to you at no extra cost once the returned item is received.
Exchanges are subject to product availability.

Damaged or Missing Items

If your package arrives damaged or incomplete, please notify us within 48 hours of delivery.
We will arrange a replacement or full refund immediately.

International Orders

For international shipments, refunds are available in cases of damaged or defective items.
Customs duties and taxes (if applicable) are non-refundable.

Customer-First Guarantee

If you are unhappy with your purchase for any genuine reason, reach out to us, and we will work with you to resolve the issue fairly.
Our goal is to ensure that every purchase ends with a happy and satisfied customer.